Missed calls
A 2024 study of 85 small businesses found about 62% of incoming calls went unanswered.
Source: 411 Locals, 2024
Every call answered, day or night
Your business can do more. Without doing more.
Your next stage of growth may not need more resources. It may need a better way to put what you already have to work.
We build the connected systems that make it happen. Without adding staff.
Find out where your business is losing time, leads or revenue.
Built on trusted platforms
VapiRetellVoiceflowMake.comn8nZapierBoltLovable
Where growth quietly leaks
Six places most businesses lose customers without noticing.
Here is where growth quietly leaks, and what we fix.
Slow replies
Leads contacted within 5 minutes had about 21x higher odds of qualifying than those contacted at 30 minutes.
Source: Lead Response Management Study (J. Oldroyd with InsideSales.com, 2007)
Instant replies to every inquiry
Dropped follow-ups
A 2020 survey of 277 sales and marketing professionals found 71% of companies make just 3–5 attempts to contact a lead before discarding it.
Source: Ascend2 and Verse.io survey, 2020
Follow-ups that never forget
Costly support
Gartner found a live support contact costs about $8 on average, versus about $0.10 when customers can self-serve.
Source: Gartner customer service survey, 2019 (8,398 customers)
Common questions handled 24/7
Silent reviews
88% of consumers say they would use a business that replies to all of its reviews.
Source: BrightLocal Local Consumer Review Survey
Every review answered, on brand
No-shows
A meta-analysis of 21 studies found digital reminders cut missed appointments by about 25% (15% vs 21%).
Source: BMJ Open, 2016 meta-analysis
Reminders and easy rescheduling
One system
Not more tools. One system that works together.
ShiftForge AI connects your calls, messages, follow-ups, reviews and reporting into one system, so nothing falls between tools and nothing depends on you remembering.
STEP 01
Catch
Every call, message and inquiry is picked up, any time.
STEP 02
Respond
Customers get a fast, helpful answer and a booking.
STEP 03
Follow up
Nobody is forgotten: reminders, check-ins and win-backs.
STEP 04
Look after
Questions answered, reviews replied to, payments chased.
STEP 05
Report
You see what's working in a clear monthly report.
Set up once by ShiftForge AI. Connected to the tools you already use. Improved every month.
See it in action
What a connected system looks like.
Sample data
Example: a Command Center built for an HVAC business.
Explore the prototype
Who it's for
Built for businesses that are growing faster than their team.
Whatever you sell, the leaks look the same: missed inquiries, slow follow-up and hours lost to admin. ShiftForge AI builds one connected system around how your business already works.
Home services →
Calls answered and jobs booked, even after hours.
Clinics & wellness
Bookings, reminders and fewer no-shows.
Professional services
Client intake, document follow-ups and scheduling.
Real estate
Instant replies to inquiries and viewing bookings.
Coaches & consultants
Discovery calls booked and leads followed up.
E-commerce & retail
Customer questions answered and abandoned carts followed up.
Don't see your industry? If customers contact you, we can build for you.
The offer
Start where it leaks most. Grow from there.
Every business leaks in different places, so every build is scoped and priced to yours. We'll map it together on a discussion call.
Tier 01
Capture
Best forSolopreneurs and early startups.
What you getNo customer slips away because you were busy, closed or asleep.
- Every call, chat and website inquiry answered within seconds, day or night
- New leads saved to your CRM (or a simple one we set up for you), with an instant alert to you
- Appointments booked straight into your calendar
One-time project, 2–4 weeks.
Where most start
Tier 02
Grow
Best forGrowing businesses that want more customers without more staff.
What you getCustomers get followed up, reminded and looked after, without anyone on your team chasing them.
- Everything in Capture, plus:
- Follow-up messages by text and email until the lead says yes or no, plus win-back for past customers
- A support assistant that answers your common customer questions
- Appointment reminders, review replies, payment reminders and automatic weekly summaries
Project + monthly support retainer.
Tier 03
Scale
Best forEstablished teams ready to run the business as one connected system.
What you getYour tools work together, and the business runs smoothly without depending on you for every decision.
- Everything in Grow, plus:
- Custom assistants built around how your business actually works, from first inquiry to quote to delivery
- Your existing apps connected, so data is entered once and updates everywhere
- Your own Command Center: one live dashboard showing everything the system does
- Team training, written step-by-step guides and a growth plan reviewed every quarter
Ongoing partnership.
Security & integration
Built like infrastructure.
Built like infrastructure.
Secured like it, too.
The questions every business owner asks before trusting a system with their customers.
Your data, protected
Encrypted in transit and at rest. Only the access each part of the system needs. Never sold or shared.
Consent built in
Messages go only to people who opted in, with clear opt-outs and consent-based call recording.
Works with your tools
We connect to what you already use and keep it in sync. Nothing gets ripped out.
A person when it matters
Anything urgent or sensitive goes straight to someone on your team. You stay in control.
Works with the tools you already use
Google WorkspaceMicrosoft 365HubSpotCalendlyShopifyQuickBooksWhatsAppSlack
No rip-and-replace.
Built on platforms that meet SOC 2 and GDPR standards. HIPAA-ready setups available for healthcare clients.
How it works
Live in weeks, not quarters.
A clear build plan, shaped around how your business runs and tested before a single customer sees it.
01
Week 1–2
Map & design
We map how customers reach you, where things slip and which tools you use. Then we design the system and agree on the results we'll measure.
02
Week 3–4
Build & test
We build the system, connect it to your tools and test it with real scenarios before anything goes live.
03
Week 5+
Launch & improve
We go live, watch the numbers and keep improving. You get a clear monthly report on what changed.
Larger systems roll out in stages, so you see results from the first month.
Our commitment: if the system isn't delivering the results we agreed on by day 30, we keep working at no extra cost until it does.
Before you book
The questions business owners actually ask.
How long until it's live?
Most first builds go live in 2–4 weeks. Larger systems roll out in stages, so you see results from the first month.
Will it work with the tools I already use?
Yes. We connect to your existing calendar, CRM, email, payments and messaging tools and keep them in sync. There's nothing to migrate.
Do I need to be technical?
No. We design, build and maintain it. You tell us how your business works, and we turn that into a system you can see and understand.
Will my team lose their jobs?
No. The system takes over repetitive work, so your people can focus on customers and the work that grows the business. Anything urgent or sensitive still goes to a person.
Will customers know it's automated? Will they mind?
We design every reply to sound like your business, be honest when it's an assistant and hand over to a person when it should. Customers mostly notice they got a fast answer.
Is my customer data safe?
Data is encrypted in transit and at rest, access is kept to the minimum needed, and we never sell or share it. HIPAA-ready setups are available for healthcare clients.
What if it doesn't deliver?
We agree on the results to measure before we build, and track them from day one. If the system isn't delivering those results by day 30, we keep working at no extra cost until it does.
My industry isn't listed. Can you still help?
Yes. If customers contact you, book with you or need follow-up, the same system applies. We'll map it on the discussion call.
What does it cost?
Every business leaks in different places, so every build is scoped to yours. You'll leave the discussion call with a clear plan, a recommended tier and the numbers for your business.
Find out where your business is quietly leaking.
Book a 30-minute discussion call with ShiftForge AI. We'll map where your business loses time and customers, show you what a connected system would change, and recommend where to start. No obligation.
30 minutes · any industry · no obligation